Effective Date: 02 October 2025
Last Updated: 24 September 2026
Who we are
Our website address is: https://www.infinity-union.com
Infinity Union Technology Sdn. Bhd. (“IUTSB”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Personal Data Protection Notice (“Notice”) explains how IUTSB collects, uses, records, stores, discloses, transfers and otherwise processes personal data in connection with our website, products, services, business activities, communications and commercial relationships.
This Notice is intended to comply with the Personal Data Protection Act 2010 (Act 709) (“PDPA”), as amended from time to time, together with applicable regulations, standards, guidelines and requirements issued under the PDPA.
1. SCOPE OF THIS NOTICE
This Notice applies to individuals whose personal data is processed by IUTSB in connection with our commercial activities, including:
- website visitors;
- customers and prospective customers;
- suppliers and prospective suppliers;
- business partners;
- contractors and service providers;
- representatives and employees of business organisations;
- persons who communicate or correspond with us;
- participants in exhibitions, seminars, meetings and other business events;
- job applicants; and
- other individuals who provide personal data to IUTSB.
This Notice applies whether personal data is collected through our website, in person, by telephone, email, messaging applications, business documents or other lawful means.
2. PERSONAL DATA WE COLLECT
Depending on the nature of your interaction with us, we may collect and process the following categories of personal data.
2.1 Identification and Contact Information
This may include:
- full name;
- job title or position;
- company or organisation name;
- business address;
- telephone or mobile number;
- email address; and
- other business contact information.
2.2 Business and Commercial Information
Where relevant, this may include:
- enquiries and correspondence;
- product and service requirements;
- quotation and purchasing information;
- customer or supplier account information;
- delivery and invoicing information;
- transaction-related information;
- technical or application information provided by you;
- information relating to meetings, site visits or events; and
- other information reasonably necessary to manage the relevant business relationship.
2.3 Technical and Website Information
When you visit or use our website, we may collect certain technical information such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- date and time of access;
- pages visited;
- referring website;
- general website usage information; and
- information collected through cookies and similar technologies.
Where such information identifies or can reasonably be linked to an individual, it may constitute personal data under applicable law.
2.4 Recruitment Information
Where you apply for employment with IUTSB, we may collect:
- curriculum vitae and employment history;
- educational and professional qualifications;
- skills and experience;
- references and relevant contact information;
- information provided during interviews or assessments; and
- other information reasonably necessary for recruitment and employment-related purposes.
2.5 Other Information
We may collect other information that you voluntarily provide to us or that is reasonably necessary for the purposes described in this Notice.
3. HOW WE COLLECT PERSONAL DATA
We may collect personal data:
- directly from you;
- through our website and online enquiry forms;
- when you request a quotation or product information;
- through email, telephone, messaging applications or other communications;
- during business meetings, customer visits, exhibitions, conferences and other events;
- through contracts, quotations, purchase orders, sales orders, invoices and other business documents;
- from your employer, organisation, authorised representative or colleague, where appropriate;
- from customers, suppliers, business partners or service providers;
- from publicly available sources; and
- from other lawful sources.
Where you provide us with personal data relating to another individual, you are responsible for ensuring that you have the authority or permission to provide such information where required by applicable law.
4. PURPOSES OF COLLECTING AND PROCESSING PERSONAL DATA
IUTSB may collect, use, disclose and otherwise process personal data for the following purposes.
4.1 Business and Commercial Purposes
- responding to enquiries and requests;
- providing information about our products and services;
- preparing quotations, proposals and commercial documents;
- managing customer, supplier and business relationships;
- processing orders and transactions;
- arranging deliveries and collections;
- processing invoices and payments;
- providing technical support and after-sales services;
- conducting product evaluations and technical discussions;
- arranging meetings, site visits, exhibitions and events;
- handling customer feedback, complaints and claims; and
- communicating with you regarding relevant business matters.
4.2 Business Development and Marketing
Where permitted by applicable law, we may use your business contact information to:
- provide information regarding our products and services;
- introduce new or updated products and technical solutions;
- communicate business-related announcements;
- invite you to exhibitions, seminars, demonstrations and other events;
- maintain customer and business relationships; and
- conduct relevant direct marketing and business development activities.
You may request that we stop sending direct marketing communications to you.
4.3 Website and Technology Management
We may process personal data for purposes including:
- operating and maintaining our website;
- improving website functionality and user experience;
- monitoring website performance;
- maintaining information and cybersecurity;
- detecting and preventing unauthorised access or misuse;
- understanding general website usage; and
- managing cookies and similar technologies.
4.4 Recruitment
Where applicable, personal data may be processed to:
- assess job applications;
- conduct interviews and recruitment activities;
- verify qualifications, employment history and references;
- communicate with candidates; and
- manage employment-related processes.
4.5 Legal, Regulatory and Risk Management
We may process personal data where reasonably necessary to:
- comply with applicable laws, regulations, licences, permits and regulatory requirements;
- respond to lawful requests from government authorities, regulators, law enforcement agencies or courts;
- establish, exercise or defend legal rights or claims;
- detect and prevent fraud, unlawful activity or misuse;
- protect our property, systems, employees and business interests; and
- manage risks, disputes, complaints and investigations.
5. BASIS FOR PROCESSING
Depending on the circumstances and the requirements of applicable law, IUTSB may process personal data where:
- you have provided consent;
- processing is necessary to perform a contract or to take steps at your request before entering into a contract;
- processing is necessary to comply with a legal or regulatory obligation;
- processing is otherwise permitted or required by applicable law; or
- processing is reasonably necessary for a legitimate business purpose, where permitted by applicable law.
Where we rely on your consent, you may withdraw your consent at any time, subject to applicable laws and the consequences described in this Notice.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
6. WHETHER PROVIDING PERSONAL DATA IS MANDATORY OR VOLUNTARY
The provision of personal data may be voluntary or necessary depending on the circumstances.
Where specific personal data is required for us to respond to an enquiry, prepare a quotation, process a transaction, provide a requested service, administer a business relationship or comply with a legal requirement, failure to provide the required information may prevent us from carrying out the relevant activity.
Where the provision of personal data is voluntary, you may choose not to provide it.
We will indicate, where reasonably practicable, whether particular information is required or optional at the point of collection.
7. DISCLOSURE OF PERSONAL DATA
We may disclose, provide access to or otherwise make personal data available to parties where reasonably necessary for the purposes described in this Notice.
Such parties may include:
- our directors, officers, employees and authorised representatives;
- related companies and affiliated entities;
- customers, suppliers and business partners where necessary for a relevant business purpose;
- professional advisers, including lawyers, accountants, auditors and consultants;
- IT, cloud, website hosting, cybersecurity, software, communication and technology service providers;
- banks, payment processors and financial institutions;
- logistics, delivery and other operational service providers;
- recruitment agencies and employment-related service providers;
- insurance companies and claims-related service providers;
- government authorities, regulators, law enforcement agencies and courts where required or permitted by law; and
- other persons or organisations where authorised by you or otherwise permitted by applicable law.
We do not sell your personal data to third parties.
We take reasonable steps to ensure that third parties receiving personal data from us provide appropriate protection and process the information only for lawful and relevant purposes, where required by applicable law.
8. CROSS-BORDER TRANSFER OF PERSONAL DATA
As part of our business operations, IUTSB may transfer, store, access or process personal data outside Malaysia.
This may occur where our:
- cloud service providers;
- website and IT service providers;
- software platforms;
- communication service providers;
- business partners;
- related companies; or
- other authorised service providers
are located outside Malaysia or use infrastructure located outside Malaysia.
Where personal data is transferred outside Malaysia, IUTSB will take reasonable steps to comply with the applicable requirements under Section 129 of the PDPA and relevant guidelines concerning cross-border personal data transfers.
Depending on the circumstances, applicable safeguards or permitted transfer mechanisms may include an adequate level of protection in the recipient jurisdiction, contractual or other appropriate safeguards, consent, necessity or another condition permitted under applicable law.
By providing personal data to IUTSB, you acknowledge that cross-border processing may occur where reasonably necessary for the purposes described in this Notice.
9. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
These technologies may be used for purposes including:
- enabling essential website functionality;
- maintaining website security;
- remembering preferences;
- analysing website traffic and usage;
- improving website performance;
- understanding how visitors interact with our website; and
- supporting other website functions.
Some cookies may be provided by third-party service providers.
You may manage or disable cookies through your browser settings or other controls provided by the website, where available.
Please note that disabling certain cookies may affect the functionality or availability of certain features of the website.
Where third-party analytics, advertising, social media or other technologies are used, such third parties may process information in accordance with their own privacy policies.
10. DATA SECURITY
IUTSB takes reasonable technical, organisational and administrative measures to protect personal data against:
- unauthorised access;
- unauthorised disclosure;
- loss;
- misuse;
- alteration;
- destruction; and
- other unlawful or unauthorised processing.
Security measures may include access controls, authentication procedures, confidentiality obligations, system security controls, backup procedures and other measures appropriate to the nature of the personal data and the risks involved.
However, no electronic transmission, storage system or security measure can be guaranteed to be completely secure.
Where a personal data breach occurs, IUTSB will assess, manage and respond to the incident in accordance with applicable legal and regulatory requirements, including applicable data breach notification requirements.
11. RETENTION OF PERSONAL DATA
IUTSB will retain personal data only for as long as reasonably necessary for the purposes for which it was collected or processed.
This may include retaining information for:
- ongoing business relationships;
- transactions and contractual obligations;
- accounting and financial records;
- legal and regulatory requirements;
- dispute resolution;
- establishing, exercising or defending legal rights;
- audit and compliance purposes; and
- other legitimate business purposes.
Different categories of personal data may be retained for different periods.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise the information, where appropriate and permitted by law.
12. ACCURACY OF PERSONAL DATA
IUTSB takes reasonable steps to ensure that personal data under our control is accurate, complete, not misleading and, where necessary, up to date for the purposes for which it is processed.
You should provide accurate and current information and inform us of relevant changes where necessary.
We may request additional information where reasonably necessary to verify or update your personal data.
13. YOUR RIGHTS
Subject to applicable law and relevant exceptions, you may have the following rights in relation to your personal data:
13.1 Right of Access
You may request access to personal data held by IUTSB about you, subject to applicable legal requirements and exceptions.
13.2 Right of Correction
You may request correction of personal data that is inaccurate, incomplete, misleading or outdated.
13.3 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw your consent at any time.
13.4 Right to Stop Direct Marketing
You may request that we stop processing your personal data for direct marketing purposes.
13.5 Right to Data Portability
Where applicable under the PDPA and relevant requirements, you may have the right to request the portability of your personal data, subject to applicable conditions, technical feasibility and compatibility requirements.
13.6 Other Rights
You may have other rights available under applicable personal data protection laws and regulations.
We may need to verify your identity before processing a request.
We may refuse or restrict a request where permitted or required by applicable law.
Where permitted by law, a reasonable fee may be charged for certain requests.
14. HOW TO EXERCISE YOUR RIGHTS
Requests regarding personal data may be submitted using the contact details set out in Section 18.
To help us process your request, you should provide sufficient information to:
- identify yourself;
- explain the nature of your request;
- identify the relevant personal data where possible; and
- allow us to verify your identity and authority where necessary.
We will process your request in accordance with applicable legal requirements and our internal procedures.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, platforms or services.
These third-party websites and services are not operated or controlled by IUTSB.
This Notice does not apply to the privacy practices of third parties.
IUTSB is not responsible for the manner in which third parties collect, use, disclose, store or otherwise process personal data.
You should review the privacy policies and applicable terms of any third-party website or service before providing personal data to them.
16. PERSONAL DATA OF MINORS
Our website and business activities are primarily intended for business and professional purposes.
We do not knowingly seek to collect personal data from minors through our website for purposes unrelated to our legitimate business activities.
Where applicable law requires additional safeguards concerning the processing of a minor’s personal data, we will comply with those requirements.
17. CHANGES TO THIS NOTICE
IUTSB may amend, update or revise this Notice from time to time to reflect changes in:
- our business operations;
- products and services;
- website functions and technology;
- personal data processing practices;
- legal or regulatory requirements; or
- applicable guidelines and standards.
The latest version will be published on our website together with the relevant effective date.
Where required by applicable law, we will provide additional notice regarding material changes.
We encourage you to review this Notice periodically.
18. CONTACT US
If you have any questions, requests or concerns regarding this Notice or the processing of your personal data, please contact:
Infinity Union Technology Sdn. Bhd.
Address: No.6, Jalan Ptp 1/4, Taman Perindustrian Tasik Perdana, 47120 Puchong, Selangor, Malaysia
Telephone: +60 3 8063 0883
Email: info@infinity-union.com
Website: https://www.infinity-union.com
You may contact us regarding:
- access requests;
- correction requests;
- withdrawal of consent;
- direct marketing opt-out;
- data portability requests; or
- other personal data-related matters.
19. ACKNOWLEDGEMENT
By providing your personal data to IUTSB or otherwise interacting with us after being provided with this Notice, you acknowledge that you have read and understood this Notice.
Where consent is required under applicable law, IUTSB will obtain consent through an appropriate mechanism.
Where applicable, this Notice should also be read together with any specific privacy statement or collection notice provided at the point at which personal data is collected.
Last Updated: 24 September 2026